How can I request a copy of the data epubg2 holds on me?

Log in and go to Account Settings, then Privacy Controls, to download your data directly. Alternatively, email support@epubg2.net with your registered address and we will send your data export within two working days.

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How We Protect Your Data at epubg2

Your personal data belongs to you, and we take that seriously. This page sets out exactly what we collect when you open an account or make a deposit…

Data encrypted at rest and in transitNo third-party data sellingYour right to access and deleteMalaysia-region complianceTransparent retention periods

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What We Collect and Why We Collect It

epubg2 Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

When you open an account with epubg2, we collect the information you provide directly — your name, email address, contact number and payment details linked to Touch 'n Go, GrabPay, Boost atau FPX. We also collect technical data such as device type, browser version, IP address

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and session timestamps so we can keep your account secure and ensure withdrawals are processed to the right wallet. We do not collect data beyond what is necessary to operate your account and process transactions. All collection is governed by the Personal Data Protection Act 2010
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(PDPA) of Malaysia, and access to your data is available where local law permits. We will always tell you the purpose before we request any new category of data.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

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Reach Our Privacy Team Directly

If you have a question about how your data is handled, want to update your details or wish to submit a formal data access request, our privacy support team is reachable through…

Live Chat Start a live chat session from any page on epubg2.net. Our privacy support agents are available around the clock and can pull up your account data log on request during the session.

Email Send a written request to our dedicated privacy inbox at [email protected]. Include your registered account email and the nature of your request so we can route it to the right team quickly.

Account Portal Log in to your epubg2 account and navigate to Account Settings, then Privacy Controls. From there you can download a copy of your stored data or submit a deletion request without contacting support.

AMALAN PERLINDUNGAN DATA

Six Ways We Safeguard Your Account Data

We hold your data under the same security framework we use to protect financial transactions.

End-to-End Encryption

All data exchanged between your device and our servers — including Touch 'n Go and GrabPay transaction payloads — is…

Cookie Management

We use strictly necessary cookies to keep your session active and analytics cookies to understand page behaviour.

Account Access Controls

Two-factor authentication is available for all accounts. We also flag login attempts from new devices and send an email alert…

Data Retention Policy

We keep transaction records for the period required under Malaysian financial regulations.

Third-Party Sharing Limits

We share data only with payment processors — Touch 'n Go, GrabPay, Boost dan FPX — and with identity verification…

Your Right to Request Changes

You may request a full copy of the data we hold on you, ask us to correct inaccurate records, or…

Common Questions About Your Privacy Rights

We have put together the questions our account holders ask most about data handling, cookies and their rights under Malaysian law. If your question is not answered here, reach out via live chat or email and we will get back to you within two working days.

We collect your name, email address, phone number and payment-method identifiers linked to Touch 'n Go, GrabPay, Boost atau FPX. We also log IP addresses and device information to protect your account from unauthorised access.

We share data only with payment processors and identity verification services required by Malaysian law. We do not sell, rent or exchange your personal data with advertising networks, data brokers or any unrelated third party.

Transaction records are retained for the period required under applicable Malaysian financial regulations. Profile data is held while your account remains active. After you request deletion, live-system records are removed within 30 days.

Log in and go to Account Settings, then Privacy Controls, to download your data directly. Alternatively, email [email protected] with your registered address and we will send your data export within two working days.

Yes. Submit a deletion request through your account Privacy Controls page or via our privacy email. We will confirm receipt within one working day and complete the removal from live systems within 30 days, subject to any legal retention obligations.

We use strictly necessary cookies for session management and optional analytics cookies. You can view your current cookie preferences and update them at any time from the cookie settings panel linked in the footer of every page on epubg2.net.

Contact our live chat team immediately. We can lock your account, invalidate active sessions and generate a full access log showing every login event so you can see exactly when and from where your account was accessed.

How We Protect Your Data at epubg2

Reach Our Privacy Team Directly

Six Ways We Safeguard Your Account Data

End-to-End Encryption

Cookie Management

Account Access Controls

Data Retention Policy

Third-Party Sharing Limits

Your Right to Request Changes

Common Questions About Your Privacy Rights

01 What personal data does epubg2 collect when I open an account?

02 Does epubg2 share my data with third parties?

03 How long does epubg2 keep my account data?

04 How can I request a copy of the data epubg2 holds on me?

05 Can I ask epubg2 to delete my personal data?

06 How does epubg2 handle cookies and tracking?

07 What should I do if I think my account data has been accessed without my permission?

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